Manufacturers
Helping Canadians get timely, relevant health care that fits their lives is our focus. And one way we do that is by building relationships with our manufacturer partners.
Helping Canadians get timely, relevant health care that fits their lives is our focus. And one way we do that is by building relationships with our manufacturer partners.
COMMITMENT TO SERVICE
Our approach to partnering with manufacturers is simple: work collaboratively; plan and execute flawlessly; be transparent; use innovative tools and data; think long term.
THERAPEUTIC AREAS OF EXPERIENCE
From chronic diseases to life threatening illnesses, our experience is varied and deep.
A RECORD OF CLIENT SATISFACTION
With consistent client satisfaction ratings of over 90%, we know what it takes to deliver excellence in specialty care.
SERVICES
Discover more about the range of services Specialty Health Network by Shoppers™ offers to Canadians across the country.
SPECIALTY HEALTH NETWORK BY SHOPPERS™ COMMITMENT
It’s not just about putting in the hours to deliver end-to-end program support and dispensing coordination. It’s about putting in the thought, research, care, and flexibility required to create a successful Patient Support Program offering that works best for patients and Healthcare Professionals.
At Specialty Health Network by Shoppers™, A Commitment to Our Clients Means:
- Working collaboratively to understand patient and prescriber needs
- Planning and developing solutions that are tailored to those needs
- Being flexible in catering to our clients: scaling up or customizing programs to deliver exactly what is required
- Driving innovation and continuous improvement
- Thinking long term for the entire medication and patient journey
Specialty is our Specialty
From orals to injections to infusions, Specialty Health Network by Shoppers™ knows specialty: thousands of Canadians rely on us for expert specialty drug support and dispensing coordination.
Orals
With the reach of our network of pharmacies, over 125 million prescriptions for oral medications are filled across Canada annually.
Injectables
Our network of pharmacies provide injection services to an average of over 6 million patients each year.
Infusions
Whether it’s a biologic or a biosimilar, we have the clinics, the staff, the training, and the national reach to serve your patient support program.
Therapeutic Areas
It could be a chronic condition or a life-threatening disease. No matter what is facing patients and their loved ones, they deserve best-in-class support. Specialty Health Network by Shoppers™ works in a broad range of therapeutic areas to provide patients and caregivers with the support and reassurance they seek:
Allergy and Immunology
Cardiology
Dermatology
Endocrinology
Hematology
Neurology
Oncology
Rare Diseases
Respirology
Rheumatology
Women's Health
Urology
And more
A Record of Client Satisfaction
Our commitment to excellence is reflected in our satisfaction ratings from clients. This includes a consistent rating of 90% or higher from manufacturers who have worked with us in the pulmonary hypertension category, among other therapeutic areas.
WHAT WE DO BEST
Frictionless Enrolment
Prescribers have enough to worry about and manage. Our frictionless enrolment simplifies the process and expedites a patient’s journey into a PSP.
Frictionless Enrolment
Frictionless Enrolment
Simplifying the enrolment experience
Our team is here to ensure that patients have everything they need to get started: they are the friendly faces and voices that assure patients that help is never far away.
Customer Service
Our agents embrace our core principles: be authentic, be trustworthy, and make connections. We also provide multilingual services, and are available from 8am-8pm, Monday to Friday EST.
Customer Service and Monitoring
Customer Service
Confidential, caring and professional: we’re there for patients.
- Specialty Health Network's Call Centre operates from 8 am to 8 pm EST, Monday to Friday
- Whether it’s at home, in pharmacy, on the phone, or online, we reach out to patients where it’s most convenient for them
- Multilingual Service Available, with access to live, on-demand, multilingual services for ease of communication in patient’s preferred language
- 24-hour response, post-enrolment: patient is contacted within one business day of receipt of enrolment
Reimbursement Navigation
It takes persistence, patience and know-how to navigate the national reimbursement landscape. We know reimbursement –with over 20 successful years in the industry we have the expertise to get the job done.
Reimbursement Navigation
Reimbursement Navigation
Our Goal: To ensure that every patient has timely access to therapy
- The Specialty Health Network by Shoppers™ reimbursement team is well-versed in both the public and private payer landscape
- Where others may give up or see barriers, the SPECIALTY HEALTH NETWORK BY SHOPPERS™ Reimbursement Team finds the optimal path to securing the coverage patients need.
- Continuously working to make things easier for physicians and patients by: managing the entire patient journey; tailoring services to prescribers; and staying up to date on what’s new in the reimbursement world
Clinical Nursing Services
Ensuring our best clinical practice standards, our team of specialty-focused Nurses customize care to meet the unique needs of our patients.
Clinical Nursing Services
Clinical Nursing Services
Our Nurses Make the Difference
- Dedicated support to patients and their families
- Customized services to meet the prescribing clinic and physician needs
- Empathetic care for patients across the country, by phone, in person, in pharmacy or in clinic
- Best practice standards to ensure quality care, for services such as: self-administration education, injection administration and infusion services
Clinics Designed for Specialized Care
Our clinics are designed for specialized patient support – with enhanced features and caring, trained staff.
Clinics Designed for Specialized Care
Clinics Designed for Specialized Care
Clinics Designed for Specialized Patient Support
- All clinics are staffed with specialty trained healthcare professionals and are equipped to handle infusion-related reactions and patients with complex conditions
- Ability to scale up support network with Specialty Health Network by Shoppers™ partner clinics throughout Canada
- Appointment scheduling and reminders ensure patients stay on track
- Keeping physicians updated with infusion reports about their patient's progress
Specialty Trained Pharmacists
Resourced to support nationwide specialty medication support. We have access to a participating network of specialty trained pharmacists to provide consultation, training, and ongoing support to patients.
Specialty Trained Pharmacists
Specialty Trained Pharmacy
What Can Specialty Health Network by Shoppers™ Do for Your PSP?
- Coordinate dispensing to patients nation-wide from participating network pharmacies.
- Pharmacists all have additional training in the medication management of patients receiving specialty medications.
- The Pharmacy Team is trained in the shipping and handling of cold chain and ambient medications to ensure the integrity of the drug product.
- Manage services to help make life easier for patients. Whether it’s free delivery of medication to patients, or refill reminders and adherence monitoring, or an after-hours pharmacist, we are focused on helping patients achieve desired health outcomes.
Did you know? Specialty Health Network by Shoppers™ has 400 infusion pumps available across Canada!
- We carry both stationary and ambulatory pumps which enable nurses to infuse patient in their community and allow patients and caregivers to self-infuse their medications.
- Our infusion pumps come complete with safety software designed to ensure the accurate delivery of medication everytime.
Wholesale and Distribution
Supported by a national supply chain, our wholesale and distribution network continuously strives to ensure timely access to all types of specialty medications.
Wholesale and distribution
Wholesale and Distribution
Distributing specialty products to pharmacies across Canada and ensure patients receive their medication when they need it.
- Availability wherever you are Located in Mississauga ON, our distribution center is equipped with the expertise and ability to ensure that pharmacies and other distribution centers across Canada purchase orders are filled in timely manner.
- Protecting the quality of our products Our operations are based on the highest QA standards. Our warehouse is mapped, temperature monitored, and managed according to all GMP regulations to ensure the utmost quality throughout our entire shipping process. With our QA department supervising the day to day operations, the use of temperature validated shipping containers, and enhanced tracking mechanisms, we are confident in the stability of products moving across our extensive distribution network.
What do we offer?
- Over 300 different SKUs of specialty medications
- Patient support program material distribution
- Monitoring of shipment transit from shipping point to customer
- Same day and next day shipping
- Cold chain and ambient specialty product storage
How to reach us For any inquiries or to place an order contact our distribution center
Phone # 1 888 360 6929
Fax # 1 866 263 2975
Email # orders@sdmshn.ca
Pharmacovigilance
Quality is paramount. We maintain high standards in compliance, industry, privacy and Health Canada regulations.
Pharmacovigilance
Pharmacovigilance
Safety is more than a goal for us – it’s a way of doing things right:
- Demonstrating Quality Systems At Specialty Health Network by Shoppers™, we believe that a compliant and comprehensive pharmacovigilance program is fundamental for the long-term success of a patient support program. Our pharmacovigilance systems are established on robust quality systems meeting both regulatory and client requirements.
- Adverse Event Case Management At Specialty Health Network by Shoppers™ we understand what our clients need from pharmacovigilance Adverse Event (AE) data collection. We intake nearly 22,000 AEs per year and know the importance of good case management processes and timely reporting requirements.
- Quality. Expertise. Trust. All Specialty Health Network by Shoppers™ staff directly performing pharmacovigilance activities are trained on applicable pharmacovigilance requirements as well as client specific requirements.
Reporting and Analytics
We design PSPs that work and provide key insights from launch through to steady-state.
Reporting and Analytics
Reporting and Analytics
Customized Data Insights
- Planning for success Specialty Health Network by Shoppers™ works closely with manufacturers to understand their reporting needs before a program is implemented to help ensure data generated is easily mapped and tailored to their needs
- Turning data into insights Specialty Health Network's dedicated analytics team delivers key program insights
- Generating robust evidence With emerging emphasis and a focus on strong, robust clinical data, Specialty Health Network by Shoppers™ helps Manufacturers present influential real world evidence to their stakeholders